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Odoo 19 To-do personal task board with stages, tags and activities

I manage a sales office in Jeddah and our team uses Odoo 19 CRM. Some people schedule activities on opportunities, others create items in the To-do app, and we end up with reminders in two places.

Is there a recommended rule for when to use the To-do app and when to use activities so nothing gets missed?

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Both are useful, but they serve different purposes, so a simple rule avoids duplicates.

  • Use activities when the action is about a specific record, such as calling the customer on an opportunity; schedule them from the clock icon in the record's chatter.
  • Review all activities from the clock icon in the top menu bar, which lists overdue and today's activities across apps.
  • Use the To-do app for personal or internal tasks not tied to one record, such as preparing a monthly report.
  • If a to-do turns into team work, open it and convert it into a project task so it can be assigned and tracked in Project.
  • Managers can share a to-do with colleagues by adding them as assignees.

In CRM-driven teams, the safest habit is: customer follow-ups as activities on the opportunity, everything else in To-do.

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