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Odoo 19Productivity
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1CBMS

Odoo 19 Frontdesk kiosk for visitor check-in with host notification

Our head office in Doha receives many supplier and client visitors daily. Reception currently phones each host, which causes delays when the host is in a meeting or on another floor.

We installed Frontdesk on a tablet. How do we set it up so the right employee receives an alert as soon as their visitor registers at the kiosk?

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1CBMS
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Frontdesk can notify hosts automatically, and you control the channels per station.

  • In Frontdesk, open your station's configuration and enable host selection so visitors choose who they are visiting.
  • In the same station settings, choose the notification channels for hosts, such as Discuss, email or SMS (SMS uses Odoo's SMS credits).
  • Make sure each host has a correct work email and mobile number on their employee record and an Odoo user if you use Discuss notifications.
  • Optionally enable responsible users for the station so reception also receives a notification for every check-in.
  • Open the kiosk from the station and test a check-in to confirm the host receives the alert.

Hosts can then come to reception directly, and the visitor list shows who is still on site and who has checked out.

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