Odoo 19 Knowledge (Enterprise) is a collaborative wiki inside your database. Companies use it for policies, procedures, onboarding guides and product information. When teams start using it, these are the questions that come up most often.
The most asked Knowledge topics
- Workspace, private and shared articles: workspace articles are visible to internal users according to permissions, private ones only to you, and shared ones to selected people.
- Permissions: each article can grant write, read or no access to everyone and to specific members, and child articles can inherit or override these rights.
- Templates: ready-made templates for meeting notes, procedures and more help people start consistently.
- Embedded views and commands: type a slash to insert items like tables of contents, files, or a view of Odoo records such as a list or kanban of tasks.
- Publishing: an article can be shared online so customers or partners can read it without logging in.
Practical setup tips
- Design the top-level structure before inviting users, for example one root article per department, with clear owners.
- Keep sensitive content such as HR policies under articles restricted to specific members rather than the whole workspace.
- Use favourites and the search command so staff can jump to frequently used procedures quickly.
- Turn finished SOPs into published articles only after review, and keep drafts private.
A structured knowledge base cuts repeated questions and makes onboarding faster. 1CBMS can help design your article structure and access rules in Odoo 19 Knowledge and train content owners to maintain it.